Our Rules and Exception Handling capability involves documented business rules being created to automate open, sorting, batch processing and exception escalating.
These rules can be integrated both pre-scanning in the form design stage, and post-scanning to ensure the most efficient process is created to provide the most accurate results in a timely manner. The 80/20 rule (that 20 percent of your exceptions will take 80 percent of your time to handle) still stand true, and the way in which these exceptions are handled can be used to create a competitive advantage. Through carefully designing and evolving your business rules with you, we can ensure that a minimal amount of absolute exceptions are found and passed back, both reducing costs and improving the entire process.
Features and Benefits
We produce the highest levels of accuracy through the use of the latest character recognition software, followed by keying and verification. This two-stage system significantly reduces the number of post-process queries.
With a more efficient process in place less time will be spent handling exceptions.
By using existing infrastructure we can easily deal with seasonal fluctuations and intermittent projects, which can eliminate your risk of not meeting time frames and requiring temporary staff.
Minimise Internal Work
Through utilising our services and jointly designing the business rules to be applied, you ensure that the largest proportion of documents are handled and resolved through automation, seeing a minimal amount returned for manual handling.